Refund policy

Thank you for shopping at Fashionoor! We want you to love your new handbag. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

  • You have 7 days from the date you receive your item to request a return or exchange.

  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.

  • It must also be in the original packaging with all tags, dust bags, and accessories attached.

2. Items Non-Eligible for Return

The following items cannot be returned or exchanged:

  • Sale / Clearance items

  • Gift cards

  • Items damaged due to misuse, poor handling, or normal wear and tear

3. Damaged, Defective, or Incorrect Items

  • Please inspect your order immediately upon delivery.

  • If you receive a defective, damaged, or wrong item, please contact us within 24–48 hours of delivery with photos/videos of the issue so we can make it right.

4. How to Initiate a Return / Exchange

  1. Contact Us: Send an email or message to our customer support team at [Your Email Address / WhatsApp Number] with your Order Number and reason for return.

  2. Approval: Once your return request is approved, we will provide you with the shipping address and return instructions.

  3. Pack & Ship: Carefully pack the item in its original condition and send it back to us via a trackable courier service.

Note: Unless the return is due to a defect or our error, customers are responsible for paying the return shipping costs.

5. Refund Process

  • Once we receive and inspect your returned handbag, we will send you an email/notification to let you know if the refund has been approved.

  • Approved Refunds: Refunds will be processed to your original payment method (or via Bank Transfer / Cash on Delivery refund) within 5–7 business days.

  • Shipping fees (if any) are non-refundable.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: [fashionoor2@gmail.com]

  • WhatsApp / Phone: [0325-8866716]

  • Website: [fashionoor.com]